FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order on your website?
It's easy! Choose your products, add them to your cart and follow the steps to complete your order. You can pay by credit card, PayPal or other available methods.

2. What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard), PayPal, and other secure payment options.

3. Can I pay in installments?
Unfortunately, we do not offer payment in installments at this time.

4. How do I know if a product is in stock?
All our products are indicated as available or out of stock on the product page. If a product is out of stock, you can wait for it to be restocked or contact us for more information.

5. What to do if a product is out of stock?
If a product is temporarily out of stock, you can wait until it is restocked. We do our best to replenish our inventory quickly.

6. How do I know if my order has been taken into account?
You will receive an order confirmation by email once it has been validated. If you do not receive it, check your spam or contact us to check the status of your order.

7. How can I modify or cancel my order?
If you wish to change or cancel an order, please contact us promptly after placing your order. Once an order is being prepared or shipped, it may be difficult to change it.

8. How do I care for my clothes?
Each product has a care label that will tell you the specific washing instructions. In general, we recommend washing cold and air drying to preserve the quality of the fabric and prints.

9. Can I leave a review on a product?
Yes, you can leave a review of our products directly on each item page. We encourage our customers to share their experiences, whether it's the quality of the product, the fit, or the overall appeal. This helps us improve our products and provide a better experience for everyone.

10. What information should I include in my review?
When leaving a review, feel free to share details about the quality, comfort, fit, material, and your overall impressions. Feedback on the product, shipping, and even your customization ideas are welcome!

11. How can I customize a product?
Customizations are handled by us. You can tell us your ideas via the comments when ordering. We strive to create unique products that reflect your wishes. You can also leave comments on the product page so other customers can share their ideas!

12. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number so you can follow its status in real time.

13. Do you offer free shipping?
Yes, we offer free shipping on all orders. Take advantage of this opportunity to order your favorite items at no extra cost!

14. What are the return options?
If you are not satisfied with your order, you can return it within 14 days of receipt. Visit our Returns page for more details on the procedure.